Job Description
Join our cutting-edge remote IT team and enjoy the freedom of working from anywhere while earning weekly pay! At TechFlow Solutions, we provide all necessary equipment – including high-performance laptops, ergonomic peripherals, and secure VPN access – so you can hit the ground running. As a Remote IT Support Specialist based in Miami, you'll be part of a dynamic team supporting Fortune 500 clients with innovative technology solutions. Enjoy competitive compensation, comprehensive benefits, and a culture that values work-life balance. Apply today and transform your career with us!
Responsibilities
- Provide Tier 2/3 technical support for cloud infrastructure and enterprise systems
- Diagnose and resolve hardware/software issues via remote access tools
- Document troubleshooting steps and maintain detailed ticket logs
- Collaborate with cross-functional teams on system optimization projects
- Conduct security audits and implement best practices protocols
- Train end-users on new technology implementations
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of remote IT support experience with cloud platforms (AWS/Azure)
- CompTIA Security+ or equivalent cybersecurity certification required
- Proficiency in scripting languages (Python, PowerShell) and automation tools
- Strong analytical skills with complex problem-solving abilities
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to work independently with minimal supervision