Job Description
Join TechFlow Solutions as a Remote IT Support Specialist and experience the freedom of working from home with top-tier equipment provided! We're seeking a tech-savvy professional to deliver exceptional remote support to our Miami-based clients. Enjoy flexible hours, competitive benefits, and a collaborative virtual environment while maintaining Miami's vibrant lifestyle. Your fully equipped home office includes high-performance laptop, dual monitors, noise-canceling headset, and ergonomic furniture – all delivered to your doorstep. Join our award-winning team and elevate your career in Miami's thriving tech scene!
Responsibilities
- Provide Tier 2-3 technical support for remote clients via phone, chat, and video conferencing
- Diagnose and resolve hardware/software issues on company-provided equipment
- Implement and maintain cybersecurity protocols for remote workstations
- Document all support tickets in CRM systems with detailed resolution steps
- Collaborate with cross-functional teams to resolve complex technical issues
- Conduct remote system installations and upgrades for new team members
- Develop and maintain technical documentation for remote workflows
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- 3+ years of remote IT support experience with Windows/macOS environments
- CompTIA Network+ or equivalent certification required
- Proficiency in virtualization (VMware, VirtualBox) and cloud platforms (AWS, Azure)
- Expert troubleshooting skills for network connectivity and hardware failures
- Strong written and verbal communication skills with bilingual (English/Spanish) preferred
- Experience with remote desktop tools (TeamViewer, AnyDesk) and ticketing systems
- Ability to work independently with minimal supervision in remote settings
- Valid Florida driver's license for equipment delivery coordination