Job Description
Join TechFlow Solutions as a Remote IT Support Specialist and experience the future of work! We're hiring talented professionals across Texas to deliver exceptional tech support from home. Full equipment provided including laptop, headset, and peripherals. Enjoy a flexible schedule while supporting Fortune 500 clients with cutting-edge solutions.
Our remote-first culture offers competitive benefits, professional development stipends, and monthly team meetups in Austin. If you're passionate about technology and thrive in collaborative environments, this is your opportunity to advance your career without geographical limitations.
Responsibilities
- Provide Tier 2-3 technical support for enterprise clients via phone, chat, and remote desktop
- Diagnose and resolve hardware/software issues including VPN connectivity, OS troubleshooting, and application errors
- Document ticket resolutions using ServiceNow with detailed technical notes
- Collaborate with cross-functional teams on complex infrastructure projects
- Conduct quarterly system health checks and preventative maintenance
- Mentor junior support staff during on-call rotations
Qualifications
- 3+ years of enterprise IT support experience with Windows/macOS environments
- CompTIA Network+ or equivalent certification required
- Proficient in Active Directory, SCCM, and remote access tools
- Strong analytical skills with ability to troubleshoot complex issues
- Excellent written/verbal communication with customer service mindset
- Self-motivated with ability to work independently in remote setting
- Texas residency required for equipment delivery and tax purposes