Job Description
Join our dynamic remote team as an IT Support Specialist in Nashville! We're urgently hiring professionals to provide exceptional technical support to clients across the United States. Enjoy the flexibility of remote work with all necessary equipment provided—including laptop, headset, and peripherals. This is your opportunity to launch a rewarding career in tech while maintaining work-life balance.
As a key member of our support team, you'll troubleshoot hardware/software issues, manage client accounts, and contribute to process improvements. Our collaborative culture emphasizes growth and innovation, with regular training opportunities and career advancement paths.
Responsibilities
- Diagnose and resolve technical issues via phone, email, and remote support tools
- Configure and deploy company-provided equipment to new hires
- Document cases in CRM systems with detailed resolution notes
- Collaborate with senior engineers on complex system outages
- Conduct quarterly equipment audits and inventory management
- Develop troubleshooting guides for recurring technical problems
Qualifications
- 2+ years of technical support experience (remote preferred)
- CompTIA A+ or equivalent certification required
- Proficiency in Windows OS, networking fundamentals, and cloud platforms
- Exceptional written and verbal communication skills
- Ability to troubleshoot hardware, software, and connectivity issues
- Strong organizational skills with attention to detail
- Self-motivated with ability to work independently