Job Description
We are looking for dedicated professionals to join our rapidly expanding team. This is an urgent hiring opportunity for a Remote IT Support Specialist. We believe in empowering our employees with the right tools, which is why we provide full equipment packages for all our remote workers. Join us from the comfort of your home in New York or Boston, and take control of your career with a company that values your growth.
Why Join Us?
- Full Equipment Provided: You will receive a high-performance laptop, noise-canceling headset, and ergonomic desk setup.
- Flexible Schedule: Work from anywhere in the US with a stable internet connection.
- Urgent Hiring: We are filling positions immediately to meet client demands.
- Competitive Pay: Transparent salary structure with performance bonuses.
Responsibilities
- Provide remote technical support and troubleshooting for hardware and software issues via phone and chat.
- Manage and resolve incoming support tickets within established SLA (Service Level Agreement) timeframes.
- Assist clients with account setup, password resets, and software installation.
- Document all technical interactions and resolutions in our CRM system.
- Collaborate with the internal IT team to identify recurring technical issues and implement solutions.
- Stay updated on the latest technology trends and provide recommendations for system improvements.
- Maintain a high level of professionalism and customer satisfaction in every interaction.
Qualifications
- High school diploma or equivalent; Associate’s or Bachelor’s degree in Computer Science or IT is a plus.
- Proven experience in technical support, customer service, or help desk roles.
- Strong knowledge of Microsoft Windows and Office Suite.
- Excellent written and verbal communication skills.
- Reliable high-speed internet connection and a dedicated home workspace.
- Ability to work independently and manage time effectively in a remote environment.
- Basic knowledge of network troubleshooting (routers, switches, Wi-Fi).