Job Description
Join Nashville's fastest-growing tech firm as a Remote IT Support Specialist! We're urgently hiring professionals to deliver exceptional technical support with company-provided equipment. Enjoy the flexibility of remote work while serving enterprise clients from Music City's vibrant tech hub.
What We Offer:
- Complete home office setup (laptop, monitors, peripherals)
- Comprehensive health benefits and 401(k) matching
- Professional development stipend
- Collaborative virtual team environment
Be part of a team revolutionizing IT support in Nashville while advancing your career in a fully remote capacity.
Responsibilities
- Deliver remote technical support via phone, chat, and ticketing systems
- Diagnose and resolve hardware/software issues using company-provided tools
- Implement cybersecurity protocols for remote work environments
- Document troubleshooting processes and create knowledge base articles
- Collaborate with cross-functional teams on infrastructure projects
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of remote IT support experience
- Proficiency in Windows/macOS/Linux environments
- CompTIA A+/Network+ certification required
- Experience with VPN, RDP, and remote desktop solutions
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Familiarity with ITSM tools (ServiceNow, Jira)