Job Description
Join TechFlow Solutions Inc. as a Remote Entry Level IT Support Specialist and launch your career in the heart of Austin's thriving tech scene—without leaving your home! We're seeking motivated individuals to deliver exceptional technical support to our clients across Virginia and Texas through our 100% remote work environment. Enjoy flexible hours, comprehensive training, and opportunities for growth while making a tangible impact on user experiences.
Responsibilities
- Provide remote technical assistance via phone, chat, and email for software/hardware issues
- Diagnose and resolve network connectivity problems and system malfunctions
- Document all interactions and solutions in our CRM system
- Collaborate with senior engineers to escalate complex issues
- Conduct remote system installations and configurations
- Train users on new software and security protocols
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field
- 0-2 years of technical support experience
- Proficiency with Windows/macOS operating systems
- Basic knowledge of networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- CompTIA A+ certification preferred
- Must be authorized to work in the US