Job Description
Join our dynamic team as a Remote IT Support Specialist in Houston! We provide all necessary equipment including high-performance laptops, dual monitors, and ergonomic peripherals to ensure your success. This full-time remote position offers competitive compensation, comprehensive benefits, and opportunities for career growth while supporting our cutting-edge technology infrastructure.
Responsibilities
- Provide remote technical support to employees across the organization
- Configure, deploy, and maintain company-provided hardware and software
- Troubleshoot complex network, security, and system issues
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams to implement technology solutions
- Monitor system performance and recommend improvements
Qualifications
- Bachelor's degree in IT or related field (or equivalent experience)
- 3+ years of remote IT support experience
- Proficiency in Windows/macOS, networking protocols, and cloud platforms
- Strong problem-solving and communication skills
- Certifications (CompTIA A+, Network+) preferred
- Ability to work independently with minimal supervision