Job Description
We are currently seeking a highly motivated and skilled Remote IT Support Specialist to join our growing team. Due to our expansion and increased client demand, we are urgently hiring professionals in the Washington DC and Ohio regions. We are committed to providing a seamless remote work experience, including the full provision of all necessary equipment to get you up and running from day one.
In this role, you will serve as the first line of technical support for our internal staff and external clients, ensuring minimal downtime and maximum productivity. If you are a self-starter looking for an immediate opportunity with excellent benefits and fully provided equipment, we want to hear from you.
Responsibilities
- Provide exceptional remote technical support via phone, email, and ticketing systems to users in Washington DC and Ohio regions.
- Troubleshoot and resolve hardware, software, and network issues efficiently and accurately.
- Set up, configure, and deploy company-provided equipment (laptops, monitors, peripherals) to new remote hires.
- Manage and maintain inventory of IT assets and ensure all devices are secured and updated.
- Document all technical issues, resolutions, and procedures in our knowledge base.
- Collaborate with the IT infrastructure team to improve remote access security and performance.
Qualifications
- Minimum of 2 years of experience in IT support or a similar technical role.
- Strong knowledge of Windows operating systems and Microsoft Office Suite.
- Familiarity with remote desktop tools (e.g., TeamViewer, AnyDesk) and VPN configurations.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently with minimal supervision in a remote environment.
- Must be legally authorized to work in the United States.