Job Description
Join our innovative team at TechFlow Solutions as a Remote IT Support Specialist! We're urgently hiring tech professionals in Long Beach, CA to deliver exceptional IT services with flexible scheduling options. Enjoy the freedom to work remotely while making a real impact on our clients' digital transformation. This role offers competitive compensation, comprehensive benefits, and career growth opportunities in a dynamic tech environment.
Responsibilities
- Provide remote technical support for hardware, software, and network issues
- Manage and troubleshoot cloud infrastructure (AWS/Azure)
- Document IT solutions and maintain knowledge base articles
- Collaborate with cross-functional teams to resolve complex technical challenges
- Implement cybersecurity protocols and data protection measures
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of IT support experience with remote work exposure
- Proficiency in Windows/Linux systems and network protocols
- Strong problem-solving skills with customer service focus
- A+ or CompTIA Network+ certification preferred
- Experience with ticketing systems (Jira, Zendesk)
- Ability to work independently with flexible scheduling
- Excellent written and verbal communication skills