Job Description
Join TechSolutions Inc., a leading innovator in cloud technology, as a Remote IT Support Specialist. We're seeking a tech-savvy professional to deliver exceptional virtual support while enjoying the freedom of flexible hours. This fully remote role allows you to work from anywhere in San Antonio, TX, with core hours between 9 AM - 3 PM CST. Our collaborative culture values work-life balance, and we offer competitive benefits including health insurance, retirement plans, and professional development stipends. If you're passionate about solving technical challenges and thrive in autonomous environments, apply today to become part of our dynamic team.
Responsibilities
- Provide remote technical support to clients via phone, email, and chat for hardware/software issues
- Manage and resolve IT tickets using Zendesk with 24-hour SLA adherence
- Conduct virtual system diagnostics and security patch deployments
- Document troubleshooting processes and knowledge base articles
- Collaborate with cross-functional teams on infrastructure improvements
- Maintain compliance with HIPAA/GDPR protocols for client data
- Train clients on cybersecurity best practices and new technologies
Qualifications
- 3+ years of experience in remote IT support or helpdesk roles
- CompTIA Network+ or equivalent certification required
- Proficiency in Windows/Mac OS, cloud platforms (AWS/Azure), and networking fundamentals
- Exceptional written communication skills for virtual client interactions
- Ability to work independently with minimal supervision
- Experience with ticketing systems (Zendesk/Jira) and remote desktop tools
- Strong problem-solving skills with attention to detail