Job Description
Join our innovative team as a Remote IT Support Specialist! We're urgently hiring talented professionals to deliver exceptional technical assistance to our clients across Houston. Enjoy the flexibility of full-time remote work while making a real impact in the tech industry.
At TechFlow Solutions, we pride ourselves on fostering a dynamic, inclusive work environment where your skills are valued and your career growth is prioritized. As a key member of our IT support team, you'll be instrumental in maintaining seamless operations for our diverse client base.
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware, software, and network issues
- Diagnose and resolve complex system problems with minimal supervision
- Implement cybersecurity protocols to protect client data and systems
- Document support cases meticulously using our ticketing system
- Collaborate with cross-functional teams to enhance service delivery
- Conduct system audits and recommend performance improvements
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of experience in remote IT support or helpdesk roles
- CompTIA Network+ or equivalent certification required
- Proficiency in Windows, macOS, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills with network infrastructure
- Excellent written and verbal communication abilities
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to work independently and manage multiple priorities
- Bachelor's degree in IT or related field preferred