Job Description
We are seeking a highly motivated Remote IT Support Specialist to join our growing team. As a fully distributed company, we prioritize the productivity and comfort of our employees by providing top-tier equipment directly to your home office.
If you are based in Illinois and possess a passion for technology and problem-solving, we want to hear from you. You will be the first line of defense for our users, ensuring seamless operations and technical excellence from anywhere in the state.
Why Join Us?
- Equipment Provided: We issue a premium MacBook Pro, 27-inch 4K Monitor, ergonomic keyboard, and mouse.
- Flexible Schedule: Work from the comfort of your home in Illinois.
- Professional Growth: Access to continuous learning resources and certification support.
Apply today to take your IT career to the next level with a company that invests in its people.
Responsibilities
- Provide tier 2 technical support via phone, email, and remote desktop tools for employees across Illinois.
- Configure, deploy, and troubleshoot hardware and software for new hires.
- Manage and maintain the company asset inventory, ensuring all remote equipment is functional.
- Collaborate with the cybersecurity team to ensure secure remote access protocols.
- Maintain accurate and up-to-date documentation of technical issues and resolutions.
- Conduct remote training sessions to help users maximize their productivity tools.
Qualifications
- Minimum of 3 years of experience in IT support, Help Desk, or a related technical field.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with cloud platforms (Microsoft 365/Office 365) and VPN technologies.
- Excellent written and verbal communication skills with the ability to explain complex concepts simply.
- Must be legally authorized to work in the United States.
- Proven ability to troubleshoot network connectivity issues and hardware failures remotely.