Job Description
Join our dynamic team as a Remote IT Support Specialist in San Antonio, TX! This immediate hire opportunity offers the flexibility of remote work with competitive compensation and comprehensive benefits. We're seeking a tech-savvy professional to deliver exceptional support to our growing client base. Start immediately and make an impact in a fast-paced, collaborative environment.
Responsibilities
- Provide remote technical support for hardware, software, and network issues
- Diagnose and resolve system malfunctions using remote access tools
- Manage user accounts, permissions, and security protocols
- Create and maintain technical documentation and knowledge base articles
- Collaborate with cross-functional teams to implement IT solutions
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of experience in IT support or helpdesk roles
- Proficiency with Windows OS, Microsoft Office 365, and cloud platforms
- Strong knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Certification in CompTIA A+, Network+, or equivalent preferred
- Excellent troubleshooting and problem-solving abilities
- Exceptional communication skills and customer service focus
- Ability to work independently with minimal supervision