Job Description
Join our award-winning remote team as an IT Support Specialist! We're seeking a tech-savvy professional to deliver exceptional virtual support to clients across the United States. This 100% remote, immediate hire position offers competitive compensation, flexible hours, and comprehensive benefits. As a key member of our IT division, you'll troubleshoot complex systems while enjoying the freedom of working from anywhere in Georgia.
Our ideal candidate thrives in remote environments, possesses excellent problem-solving skills, and is passionate about delivering outstanding customer service. With rapid growth and exciting projects on the horizon, this is your opportunity to advance your career while maintaining work-life balance.
Responsibilities
- Provide remote technical support via phone, email, and chat for enterprise clients
- Diagnose and resolve hardware, software, and network issues efficiently
- Document all support cases in our ticketing system with detailed notes
- Collaborate with cross-functional teams to implement system improvements
- Conduct remote system installations and configurations
- Train end-users on new technologies and best practices
- Maintain high customer satisfaction metrics (CSAT >95%)
Qualifications
- 3+ years of experience in remote IT support or helpdesk roles
- CompTIA A+ or equivalent certification required
- Proficiency with Windows, macOS, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills with networking fundamentals
- Exceptional written and verbal communication abilities
- Experience with ticketing systems (Zendesk/Jira)
- Ability to work independently with minimal supervision
- Georgia residency required for immediate onboarding