Job Description
Join our dynamic team immediately as a Remote IT Support Specialist! We're urgently hiring tech-savvy professionals in Chicago to deliver exceptional remote technical support. Equipment fully provided including high-performance laptop, dual monitors, noise-canceling headset, and ergonomic peripherals. Work from anywhere in Illinois while supporting enterprise clients with cutting-edge solutions. This is your chance to launch or advance your tech career with a company that invests in your success.
Responsibilities
- Provide Tier 2-3 technical support for remote employees via phone, chat, and video conferencing
- Diagnose and resolve hardware/software issues including VPN connectivity, cloud applications, and mobile devices
- Deploy and configure company-provided equipment to new hires
- Create detailed documentation of troubleshooting procedures and knowledge base articles
- Collaborate with cross-functional teams to implement IT security protocols
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of remote IT support experience with Windows/macOS environments
- CompTIA Network+ or Security+ certification (or equivalent experience)
- Proficiency in ticketing systems (ServiceNow, Jira) and remote desktop tools
- Strong analytical skills for diagnosing complex technical issues
- Excellent communication abilities with both technical and non-technical stakeholders
- Ability to work independently with minimal supervision in remote setting
- Valid Illinois driver's license for occasional on-site equipment pickup