Job Description
Welcome to Apex Tech Solutions, where innovation meets opportunity. We are a rapidly expanding technology firm based in the heart of Charlotte, NC, looking for a dedicated Remote IT Support Specialist to join our elite work-from-home team immediately.
In this pivotal role, you will be the first line of defense for our global client base, ensuring seamless technology operations from the comfort of your home office. We pride ourselves on a culture of transparency, growth, and top-tier customer service. If you are a problem-solver who thrives in a fast-paced environment, this is your chance to accelerate your career without leaving your home.
Why Join Us?
- Immediate Hiring: Start contributing to our success within days.
- Flexible Schedule: Work from anywhere in the Charlotte area or beyond.
- Competitive Pay: Top-of-market compensation for top-tier talent.
- Professional Development: Access to cutting-edge training resources.
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network issues via remote access and phone.
- Manage and prioritize a high volume of incoming helpdesk tickets using Zendesk/ServiceNow within defined SLA standards.
- Configure and maintain remote desktop environments to ensure secure and efficient access for remote employees.
- Collaborate with cross-functional teams to implement IT solutions that drive business efficiency.
- Conduct onboarding training for new hires regarding company software and security protocols.
- Document all technical issues, resolutions, and system changes in our knowledge base.
- Stay current with emerging technologies and best practices in IT support and remote work security.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or related field is preferred.
- 1-3 years of professional experience in IT support, Help Desk, or a similar technical role.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a strong plus.
- Proven experience working remotely with excellent self-discipline and time management skills.
- Strong verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to troubleshoot Windows and macOS operating systems, as well as common office productivity software.
- Reliable high-speed internet connection and a dedicated workspace.