Job Description
Join our dynamic team as a Remote IT Support Specialist and enjoy 100% work-from-home flexibility in sunny Tampa, Florida! We're urgently hiring passionate tech experts to deliver exceptional remote IT support to our growing client base. This is your chance to thrive in a cutting-edge environment with competitive benefits and career growth opportunities. Apply today and become part of our innovative remote workforce!
Responsibilities
- Provide remote technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network, security, and system performance problems
- Install, configure, and maintain cloud-based infrastructure and applications
- Document technical solutions and maintain accurate knowledge base articles
- Collaborate with cross-functional teams to ensure seamless IT operations
- Monitor system health and proactively address potential security threats
- Train users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field (Bachelor's preferred)
- 3+ years of remote IT support experience
- Strong proficiency in Windows, macOS, and Linux systems
- Expertise in networking fundamentals (TCP/IP, DNS, VPN)
- Certifications (CompTIA A+/Network+, Microsoft Azure, or Cisco)
- Exceptional problem-solving and communication skills
- Experience with ticketing systems (Jira, ServiceNow)