Job Description
Join our dynamic team as a 100% Remote IT Support Specialist in Indianapolis! We're urgently hiring motivated professionals to deliver exceptional technical support to clients nationwide. Enjoy the flexibility of working from home while advancing your career in a forward-thinking technology environment.
At TechSolutions Global, we foster innovation and work-life balance through our fully distributed workforce. This full-time role offers competitive compensation, comprehensive benefits, and opportunities for professional growth—all from the comfort of your home office.
Responsibilities
- Provide Tier 2/3 technical support via phone, chat, and remote desktop tools
- Diagnose and resolve complex hardware/software issues across diverse systems
- Document all interactions and resolutions in ticketing systems (ServiceNow/Jira)
- Collaborate with cross-functional teams to implement IT infrastructure solutions
- Conduct security audits and enforce compliance protocols
- Train end-users on new technologies and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of experience in IT support or systems administration
- CompTIA Network+ or equivalent certification required
- Proficiency in Windows/Linux environments and cloud platforms (AWS/Azure)
- Strong troubleshooting skills with network protocols and security tools
- Excellent written/verbal communication with remote collaboration experience
- Bachelor's degree in Computer Science or related field preferred
- Ability to work independently with minimal supervision