Job Description
Join our award-winning remote team as an IT Support Specialist and enjoy 100% work-from-home flexibility while making a tangible impact! TechSolutions Inc. is urgently hiring talented professionals to join our innovative Philadelphia-based team. This is your chance to build a rewarding career without geographical constraints while supporting Fortune 500 clients across North Carolina and beyond.
We offer competitive compensation, comprehensive benefits, and a collaborative virtual environment where your expertise truly matters. As a key member of our IT support division, you'll solve complex technical challenges and deliver exceptional service to our global client base. Apply today to become part of our growing remote workforce!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues via remote channels
- Diagnose and resolve complex system problems using ticketing systems (Jira/Servicenow)
- Implement and maintain security protocols to protect client data and systems
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams to deliver seamless IT solutions
- Conduct remote system installations, configurations, and upgrades
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of experience in IT support or system administration
- CompTIA Network+ or AWS Certified Cloud Practitioner certification required
- Expertise in Windows OS, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills with networking concepts (TCP/IP, DNS, VPN)
- Experience with remote access tools (TeamViewer, AnyDesk)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection and dedicated home office space