Job Description
Join TechFlow Solutions and become part of our dynamic remote IT support team! We're seeking a skilled professional to deliver exceptional technical assistance to clients across the Bay Area. Enjoy the flexibility of remote work with weekly paychecks, competitive compensation, and opportunities for growth in a forward-thinking environment.
Why TechFlow Solutions?
• Weekly direct deposit payments
• Comprehensive training on cutting-edge technologies
• Flexible remote schedule with core hours (9 AM - 3 PM PST)
• Career advancement paths into cybersecurity and cloud infrastructure
• Collaborative culture with monthly virtual team-building events
Responsibilities
- Provide Tier 1 & 2 technical support for hardware, software, and network issues via remote access and phone
- Diagnose and resolve system malfunctions including Windows OS, macOS, and cloud applications
- Document all troubleshooting steps and solutions in our ticketing system
- Collaborate with senior engineers to escalate complex technical issues
- Conduct remote system installations, configurations, and security updates
- Deliver clear technical guidance to non-technical users
- Monitor system performance and proactively address potential vulnerabilities
Qualifications
- 2+ years of experience in remote IT support or helpdesk environments
- CompTIA A+ or equivalent certification required
- Proficiency in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills with networking fundamentals (TCP/IP, DNS, VPN)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (Zendesk, Jira) and remote access tools
- Must have dedicated home office with reliable high-speed internet