Job Description
Join TechFlow Solutions and transform your career with our urgent remote IT Support Specialist position! We're seeking a tech-savvy professional to deliver exceptional virtual support to enterprise clients across New York. Enjoy 100% work-from-home flexibility with weekly paychecks, competitive benefits, and cutting-edge cloud technologies. As a key member of our distributed team, you'll solve complex infrastructure challenges while advancing your career in a dynamic environment.
Why TechFlow Solutions?
- Weekly direct deposit paychecks
- Comprehensive health/dental/vision benefits
- $5,000 annual tech stipend
- Quarterly performance bonuses
- Unlimited PTO policy
Responsibilities
- Provide Tier 2-3 remote technical support for 500+ enterprise clients
- Diagnose and resolve complex network, hardware, and software issuesImplement cloud solutions (AWS/Azure) for client infrastructure
- Document all technical procedures using JIRA and ServiceNow
- Collaborate with cross-functional teams on security protocols
- Train clients on new IT systems and best practices
- Monitor system performance and proactively address vulnerabilities
Qualifications
- 3+ years of remote IT support experience
- CompTIA Network+ and Security+ certifications required
- Proficiency in AWS/Azure infrastructure management
- Expert troubleshooting skills for Windows/Linux environments
- Strong written communication for technical documentation
- Experience with ServiceNow and JIRA ticketing systems
- Ability to work independently across time zones
- NYC residency preferred for local client alignment