Job Description
Join our award-winning remote team as an Immediate Hire Tech Support Specialist in Philadelphia! We provide all necessary equipment so you can start working from day one. Enjoy competitive pay, comprehensive benefits, and flexible remote work while serving enterprise clients nationwide. No commute required – just your expertise and our cutting-edge tech stack.
What We Offer:
- Free company laptop, dual monitors, and headset
- Health, dental, and vision insurance
- 401(k) with 6% matching
- Professional development stipend
- Unlimited PTO policy
Responsibilities
- Provide Tier 2/3 technical support for enterprise clients via phone, chat, and remote desktop
- Troubleshoot hardware/software issues using provided diagnostic tools
- Document cases in CRM system with detailed resolution steps
- Collaborate with cross-functional teams to resolve complex escalations
- Conduct virtual training sessions on new technologies
- Maintain 95%+ customer satisfaction metrics
- Participate in on-call rotation for critical incidents
Qualifications
- 3+ years in IT support or helpdesk environment
- CompTIA A+/Network+ certification required
- Proficiency in Windows/macOS and cloud platforms (AWS/Azure)
- Experience with remote support tools (TeamViewer, AnyDesk)
- Excellent written/verbal communication skills
- Ability to work independently in remote setting
- Valid US work authorization and Philadelphia residency