Job Description
Join TechFlow Solutions as a Remote IT Support Specialist and experience the future of work with full equipment provided! We're seeking a dedicated professional to deliver exceptional technical support to our clients across Pennsylvania. Enjoy the flexibility of remote work while advancing your career with a company that invests in your success. What we offer: Company-provided laptop, dual monitors, ergonomic peripherals, and comprehensive tech support. Benefits: Competitive salary, health insurance, 401(k) matching, and ongoing professional development.
Responsibilities
- Deliver remote technical support via phone, chat, and video for hardware/software issues
- Configure and maintain company-provided equipment (laptops, peripherals, networking tools)
- Document troubleshooting processes and maintain knowledge base articles
- Collaborate with cross-functional teams to resolve complex technical challenges
- Monitor system performance and implement security protocols
- Train users on new technologies and best practices
- Conduct periodic equipment audits and upgrades
Qualifications
- 3+ years of experience in IT support or helpdesk roles
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/macOS, networking fundamentals, and cloud services
- Strong problem-solving skills with ability to diagnose hardware/software issues
- Excellent communication skills for remote client interactions
- Experience with ticketing systems (e.g., Jira, ServiceNow)
- Ability to work independently with minimal supervision
- Valid Pennsylvania driver's license (occasional on-site visits required)