Job Description
Join our dynamic remote team as a Urgent Hiring Tech Support Specialist! We're immediately seeking talented professionals in Virginia to provide exceptional technical assistance—all equipment provided. Enjoy the flexibility of working from home while supporting cutting-edge technology solutions.
Why NexusTech Solutions?
- Full remote work setup with high-end equipment delivered to your home
- Competitive salary + comprehensive benefits package
- 24/7 support system for seamless troubleshooting
- Clear career advancement pathways in IT infrastructure
- Collaborative culture with monthly virtual team-building events
Be part of a company that values innovation and work-life balance. Apply now to secure this urgent remote position!
Responsibilities
- Diagnose and resolve complex hardware/software issues for enterprise clients
- Provide remote technical support via phone, chat, and video conferencing
- Install and configure provided equipment (laptops, peripherals, software)
- Document troubleshooting processes and maintain detailed case logs
- Collaborate with Tier 2 engineers to escalate unresolved technical problems
- Conduct regular system maintenance and performance optimization
- Train clients on new technologies and best practices
Qualifications
- 3+ years in technical support or IT infrastructure roles
- CompTIA A+/Network+ certifications or equivalent experience
- Proficiency in Windows, macOS, and cloud platforms (AWS/Azure)
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- Must reside in Virginia state (relocation assistance available)
- Valid driver's license for equipment delivery coordination