Job Description
Join the Apex Team: Remote IT Support Specialist
We are looking for a highly motivated Remote IT Technician to join our growing team in the Columbus, OH area. If you thrive in a fast-paced environment and enjoy solving complex technical problems, we want to hear from you. We are proud to offer a comprehensive package including equipment provided to ensure you have the best tools for success.
At Apex Digital Solutions, we believe in empowering our employees. That's why we provide top-tier hardware and offer daily pay options so you can access your earnings when you need them.
Why Join Us?
- Equipment Provided: We supply a high-performance laptop, ergonomic monitor, noise-canceling headset, and ergonomic accessories.
- Daily Pay: Access your hard-earned money daily with our flexible pay solutions.
- Remote Work: Enjoy the flexibility of working from home while serving our Columbus and national clients.
- Competitive Benefits: Health, dental, vision, and 401(k) matching.
Responsibilities
- Provide exceptional remote technical support to clients in Columbus, OH and across the United States via phone, chat, and remote desktop tools.
- Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and network connectivity problems.
- Proactively monitor system health and security to prevent issues before they impact the user experience.
- Manage the deployment and configuration of company-provided equipment for new remote hires.
- Document all technical interactions and resolutions in our ticketing system to maintain a knowledge base.
- Collaborate with the IT infrastructure team to implement software patches and security updates.
Qualifications
- Minimum of 2 years of experience in IT support, helpdesk, or a related technical role.
- CompTIA A+ Certification (or equivalent technical knowledge) is highly preferred.
- Strong working knowledge of Windows 10/11 and Microsoft Office Suite.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Reliable high-speed internet connection and a dedicated home workspace.
- Ability to work independently and manage time effectively in a remote setting.