Job Description
Join our award-winning remote team as a Night Shift Customer Specialist! We're seeking dedicated professionals to deliver exceptional support during overnight hours while enjoying the flexibility of working from anywhere in Virginia Beach. This full-time remote role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic, tech-driven environment.
Responsibilities
- Handle customer inquiries via phone, email, and chat with 24/5 responsiveness
- Resolve technical issues and troubleshoot product concerns for enterprise clients
- Maintain detailed documentation in CRM systems and escalate complex cases
- Collaborate with global support teams to ensure seamless service delivery
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in ongoing training on new products and processes
Qualifications
- Minimum 2 years customer service or technical support experience
- Proven ability to work independently in remote/virtual environments
- Strong problem-solving skills with technical aptitude
- Excellent written and verbal communication abilities
- Comfortable with overnight shifts (10 PM - 6 AM EST)
- Proficient in CRM software and MS Office Suite
- High-speed internet connection and dedicated workspace