Job Description
Join our award-winning remote team as a Night Shift Customer Specialist! We're seeking dedicated professionals to deliver exceptional support during overnight hours while working from the comfort of your home. This full-time role offers competitive compensation, comprehensive benefits, and a flexible schedule designed to support your lifestyle. As a key member of our global support team, you'll resolve complex customer inquiries, maintain client satisfaction metrics, and contribute to our industry-leading service standards. Our Houston-based operations center provides 24/7 support to international clients, making this position ideal for night owls who thrive in dynamic environments.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during overnight shifts (10 PM - 6 AM CST)
- Resolve technical and billing issues using proprietary CRM and diagnostic tools
- Maintain 95% customer satisfaction rate through empathetic communication
- Document interactions and escalate complex cases to senior specialists
- Collaborate with global teams to improve service protocols and knowledge base
- Meet monthly KPIs for resolution time and first-contact resolution
- Participate in ongoing training on new products and compliance requirements
Qualifications
- Minimum 2 years customer service or technical support experience
- Proven ability to work independently during overnight hours
- Proficiency with CRM platforms (Salesforce, Zendesk) and diagnostic tools
- Strong problem-solving skills with ability to de-escalate sensitive situations
- Excellent written and verbal communication in English
- High-speed home internet connection and quiet workspace
- Flexibility to cover additional shifts during peak periods
- Associate degree or equivalent technical certification preferred