Job Description
Are you a night owl looking for a job that fits your natural schedule? We are seeking a dedicated Remote Night Shift Customer Support Specialist to join our fast-paced team. This is a 100% Work From Home position, allowing you to work from anywhere in the United States while supporting our clients in Austin, TX, and Ohio.
As a key member of our support team, you will handle high-volume inquiries, troubleshoot technical issues, and ensure our clients receive top-tier service during off-peak hours. We value autonomy, reliability, and a customer-first mindset.
Why Join Us?
- 100% Remote: Work from your home office with a reliable internet connection.
- Night Shift Hours: Flexible evening shifts (e.g., 9:00 PM - 6:00 AM) to suit your lifestyle.
- Competitive Pay: Earn between $22.00 and $28.00 per hour based on experience.
- Professional Growth: Opportunities for career advancement within a growing tech company.
Responsibilities
- Provide exceptional technical support and customer service via chat, email, and phone to US-based clients.
- Diagnose and resolve software, hardware, and account-related issues efficiently.
- Maintain accurate records of all customer interactions and issues in the CRM system.
- Collaborate with the day-shift team to ensure seamless ticket handovers and continuity.
- Stay updated on product knowledge and provide clear, jargon-free instructions to clients.
- Escalate complex technical issues to senior engineers when necessary.
Qualifications
- High school diploma or equivalent required; Associate or Bachelor's degree is a plus.
- Minimum of 1-2 years of experience in customer support, technical support, or help desk roles.
- Must be comfortable working night shifts (specific hours will be discussed during interview).
- Strong typing speed and accuracy (minimum 45 WPM).
- Excellent problem-solving skills and a patient, empathetic communication style.
- Must have a quiet, distraction-free home office environment.