Job Description
Join TechSolutions Global as a Remote Night Shift Customer Support Specialist and transform your night owl energy into a thriving career! We're seeking dedicated professionals to deliver exceptional service while our global clients rest. Enjoy the flexibility of working from home in Colorado Springs or across California with competitive compensation and comprehensive benefits. This is your chance to excel in a supportive environment where your nocturnal schedule becomes an asset.
Responsibilities
- Provide 24/7 technical support via phone, chat, and email during night shifts (10 PM - 6 AM MST)
- Resolve complex customer issues with empathy and precision
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with day-shift teams for seamless customer handoffs
- Continuously update knowledge base with emerging solutions
- Meet performance metrics including first-contact resolution rates
- Participate in ongoing training for new technologies
Qualifications
- 2+ years of customer service or technical support experience
- Proven ability to troubleshoot software/hardware issues
- Excellent written and verbal communication skills
- Self-motivated with strong time management abilities
- Reliable high-speed internet and dedicated home office space
- Typing speed of 45+ WPM with 95% accuracy
- Available to work full-time night shifts (10 PM - 6 AM MST)