Job Description
Join our innovative remote team as a Night Shift Customer Support Specialist and transform how we serve clients across North America. This fully remote opportunity allows you to deliver exceptional service from the comfort of your home while supporting our 24/7 operations. We're seeking dedicated professionals who thrive in dynamic environments and are passionate about resolving customer challenges with empathy and efficiency.
As a key member of our support ecosystem, you'll collaborate with global teams using cutting-edge CRM platforms and receive comprehensive training on our industry-leading products. This role offers competitive compensation, flexible scheduling options, and career advancement opportunities in a rapidly growing tech company.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during night shift hours (10 PM - 6 AM PST)
- Resolve technical issues and product questions using remote troubleshooting tools
- Document interactions accurately in Salesforce CRM and maintain case resolution metrics
- Collaborate with onshore/offshore teams for seamless cross-functional support
- Participate in quarterly training sessions to maintain product expertise
- Identify process improvement opportunities and contribute to knowledge base
- Maintain 95%+ customer satisfaction score and SLA adherence
Qualifications
- 2+ years of customer service experience in remote or night shift environments
- Proficiency with CRM platforms (Salesforce preferred) and ticketing systems
- Exceptional written/verbal communication skills with neutral accent
- Strong problem-solving abilities with technical aptitude
- Reliable high-speed internet and dedicated home office space
- Ability to work independently with minimal supervision
- High school diploma; associate's degree or technical certification preferred