Job Description
Join our elite remote team as a Night Shift Customer Support Specialist at GlobalTech Solutions Inc. We're urgently seeking dedicated professionals to deliver exceptional service during overnight hours while enjoying the flexibility of 100% remote work. This is your opportunity to thrive in a dynamic environment where your contributions directly impact customer satisfaction and business growth.
As a fully remote role based in Chicago, you'll collaborate with cross-functional teams across the US, leveraging cutting-edge technology to resolve complex inquiries. We offer comprehensive training, competitive benefits, and a supportive culture that values work-life balance. Night shift premium included!
Responsibilities
- Provide 24/7 technical support via phone, chat, and email during overnight hours
- Resolve customer issues with hardware/software products using remote diagnostic tools
- Document interactions in CRM systems while maintaining SLA compliance
- Collaborate with escalation teams for complex technical troubleshooting
- Identify trends in customer feedback to improve service quality
- Train on new product launches and system updates
- Maintain strict confidentiality of customer data
Qualifications
- Minimum 2 years in technical customer support or IT helpdesk roles
- Proven experience with remote desktop support tools (e.g., TeamViewer, AnyDesk)
- Strong troubleshooting skills for Windows/macOS environments
- Excellent written and verbal communication skills
- Ability to work independently during overnight shifts (8 PM - 5 AM CT)
- High-speed home internet connection required
- CompTIA A+ or equivalent certification preferred
- Availability to work weekends and holidays as needed