Job Description
Join GlobalConnect Solutions as a Remote Night Shift Customer Support Specialist and become the backbone of our 24/7 operations! We're seeking dedicated professionals to deliver exceptional service while our clients sleep. This fully remote position offers the flexibility of working from anywhere in Kansas City while supporting a global client base. Enjoy competitive pay, comprehensive benefits, and a supportive team environment designed for night owls who thrive in quiet, focused settings.
Responsibilities
- Provide 24/7 phone and chat support for enterprise clients across multiple time zones
- Troubleshoot complex technical issues using remote diagnostic tools
- Document cases accurately in CRM systems with detailed resolution notes
- Collaborate with international support teams during handover periods
- Proactively identify trends in customer inquiries to improve service quality
- Maintain 95%+ customer satisfaction metrics through empathetic communication
- Participate in monthly cross-functional training sessions
Qualifications
- Minimum 2 years customer support experience in remote or night shift environments
- Proficient with CRM platforms (Salesforce preferred) and ticketing systems
- Strong troubleshooting skills for hardware/software issues
- Exceptional written and verbal communication abilities
- Ability to work independently with minimal supervision
- High-speed internet connection and quiet home office setup
- Flexible availability during overnight hours (10 PM - 6 AM CT)
- CompTIA A+ certification or equivalent technical knowledge