Job Description
Welcome to Apex Digital Solutions, a leading innovator in customer experience management based in the heart of Kansas City. We are expanding our elite remote workforce and are currently seeking a highly motivated Customer Support Specialist to join our Night Shift team.
This is a 100% Work From Home opportunity, allowing you to work from the comfort of your home in Missouri or anywhere in the US. We value our night shift employees, offering a flexible schedule that works around your life while ensuring you are compensated competitively.
Why Join Us?
- 100% Remote • Night Shift Flexibility • Competitive Pay • Career Growth
As a key member of our team, you will be the voice of our brand, providing exceptional service to our clients during the evening hours.
Responsibilities
- Handle High-Volume Inquiries: Efficiently manage a high volume of customer emails and chats during night hours.
- Troubleshoot Issues: Diagnose and resolve technical and account-related issues for our clients.
- Documentation: Maintain accurate and up-to-date records of all interactions and resolutions in our CRM system.
- Team Collaboration: Communicate effectively with day-shift teams to ensure seamless continuity of service.
- KPI Achievement: Consistently meet or exceed performance metrics regarding response time and satisfaction scores.
Qualifications
- Education: High school diploma or GED required.
- Experience: Previous customer support experience is preferred, but we are willing to train the right candidate.
- Availability: Must be available to work full-time night shifts (e.g., 10:00 PM - 6:00 AM).
- Equipment: Reliable high-speed internet and a dedicated home workspace are mandatory.
- Skills: Strong written and verbal communication skills with a professional tone.