Job Description
Join TechFlow Solutions as a Remote Night Shift Customer Support Specialist and become part of our dynamic team providing exceptional service to global clients. This urgent full-time opportunity offers the flexibility of remote work while supporting critical operations during overnight hours. We're seeking dedicated professionals to deliver 24/7 customer excellence in a fast-paced tech environment. Immediate start available!
Responsibilities
- Provide 24/7 technical and billing support via phone, chat, and email for enterprise clients
- Resolve complex system issues, escalations, and account discrepancies with precision
- Document all interactions in CRM systems while maintaining SLA compliance
- Collaborate with global teams to ensure seamless cross-functional support
- Identify process improvements and contribute to knowledge base updates
- Monitor overnight system alerts and proactively address emerging issues
- Maintain strict confidentiality of client data and proprietary information
Qualifications
- 2+ years of customer support experience in SaaS or tech environment
- Proven ability to work independently during overnight shifts (10 PM - 6 AM MST)
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Strong troubleshooting skills for software, connectivity, and billing issues
- Excellent written and verbal communication in English
- High-speed home internet and dedicated quiet workspace required
- Ability to work flexible schedules including weekends/holidays as needed
- Must pass background check and drug screening