Job Description
Are you a night owl looking for a rewarding career with a flexible schedule? Apex Digital Solutions is currently seeking a highly motivated Remote Night Shift Customer Support Specialist to join our growing team in Charlotte, NC. We pride ourselves on delivering top-tier service to our clients around the clock, and we need a reliable partner to help us maintain our standards during the evening hours.
In this role, you will work from the comfort of your home, providing critical technical assistance and resolving customer inquiries. We offer a competitive pay rate, comprehensive benefits, and a supportive work environment for our night shift crew.
Responsibilities
- Provide exceptional customer service and technical support via chat, email, and phone during night shift hours.
- Diagnose and troubleshoot technical issues for clients, providing step-by-step solutions.
- Document all customer interactions, issues, and resolutions accurately in our CRM system.
- Collaborate with day-shift team leads to ensure seamless communication and issue handovers.
- Stay updated on product features, software updates, and company policies to provide accurate information.
- Maintain a high level of professionalism and empathy while managing high-volume inquiries.
Qualifications
- High school diploma or GED required; Associate’s degree or technical certification preferred.
- Previous experience in customer support, technical support, or a related field is highly desirable.
- Strong written and verbal communication skills with a focus on clarity and tone.
- Ability to work independently and self-manage time effectively during night hours.
- Reliable high-speed internet connection and a quiet, dedicated workspace.