Job Description
Join TechNova Solutions as a Remote Night Shift IT Support Specialist and revolutionize how we deliver enterprise-level technology solutions. We're seeking dedicated professionals to provide exceptional technical support during overnight hours across our Ohio-based operations. As a fully remote role, we'll provide all necessary equipment including high-performance laptops, dual monitors, and specialized software licenses. This is your opportunity to build a career in tech with industry-leading flexibility while supporting critical infrastructure for Fortune 500 clients.
Why TechNova Solutions? We offer comprehensive benefits including health insurance, 401(k) matching, and professional development stipends. Our night shift premium includes additional compensation and flexible scheduling options.
Responsibilities
- Provide Tier 2/3 technical support for enterprise hardware, software, and cloud systems during overnight shifts (10 PM - 6 AM)
- Monitor and maintain network infrastructure, including VPN access and security protocols
- Resolve complex technical issues using remote diagnostic tools and ticketing systems
- Document all support activities using our ITSM platform with detailed incident reports
- Collaborate with global IT teams to implement system updates and patches
- Conduct periodic system health checks and preventative maintenance tasks
- Train end-users on new technologies and security best practices
Qualifications
- 3+ years of experience in IT support or system administration
- CompTIA A+, Network+, or Security+ certification required
- Proven experience with remote support tools (e.g., TeamViewer, AnyDesk)
- Strong knowledge of Windows OS, Microsoft 365, and cloud platforms
- Ability to work independently during overnight hours with minimal supervision
- Excellent troubleshooting skills and customer service orientation
- Experience with ticketing systems like ServiceNow or Jira
- High-speed internet connection and dedicated workspace