Job Description
Join Nashville's premier remote tech team as a Night Shift IT Support Specialist! We're seeking a dedicated professional to provide exceptional technical support during overnight hours while our global team rests. Enjoy competitive compensation, comprehensive benefits, and the flexibility of remote work while serving our international client base. This role is perfect for night owls who thrive in quiet environments and want to build their career in IT without commuting.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access during overnight shifts
- Diagnose and resolve hardware/software issues across Windows, macOS, and Linux systems
- Manage ticket queues with SLA adherence and escalation protocols
- Document all interactions and resolutions in ITSM systems
- Collaborate with global teams during handover periods
- Monitor system health and perform proactive maintenance
- Train users on security best practices and remote tools
Qualifications
- 3+ years in IT support/helpdesk environments
- CompTIA A+ or equivalent certification required
- Experience with remote access tools (TeamViewer, AnyDesk, etc.)
- Strong diagnostic skills across multiple operating systems
- Exceptional problem-solving abilities under pressure
- Available to work 11 PM - 7 AM CT (flexible schedule possible)
- Excellent written communication skills for documentation
- Comfortable working independently during overnight hours