Job Description
Join TechGuard Solutions as a Remote Night Shift IT Support Specialist and become an essential part of our 24/7 cybersecurity operations team. This role offers the perfect blend of remote flexibility and professional growth in Tucson's thriving tech landscape. You'll be the first point of contact for critical IT infrastructure issues during overnight hours, ensuring our clients maintain seamless operations while they sleep. With competitive compensation, comprehensive benefits, and a culture that values work-life balance, this position is ideal for tech professionals seeking non-traditional schedules without sacrificing career advancement.
Responsibilities
- Monitor and resolve IT support tickets during overnight hours (10 PM - 6 AM MST)
- Provide remote technical assistance for hardware, software, and network infrastructure
- Execute system maintenance, security patches, and server backups during low-traffic windows
- Document incident reports, resolutions, and knowledge base articles
- Collaborate with global IT teams via Slack and ticketing systems for complex issues
- Conduct proactive system health checks and performance monitoring
- Maintain strict compliance with SOC 2 and ISO 27001 security protocols
Qualifications
- 2+ years of experience in IT support or helpdesk roles
- CompTIA A+, Network+, or Security+ certification required
- Proficiency with remote desktop tools (TeamViewer, AnyDesk) and ticketing systems (Jira, ServiceNow)
- Strong understanding of Windows Server administration and Active Directory
- Ability to troubleshoot VPN connectivity, cloud services (AWS/Azure), and endpoint security
- Excellent written communication skills for technical documentation
- Self-motivated with ability to work independently during overnight shifts
- Must have dedicated, high-speed internet connection and quiet home office