Job Description
Join TechFlow Solutions as a Remote Night Shift IT Support Specialist and power our global operations while enjoying San Jose's vibrant tech ecosystem. We're seeking dedicated professionals to provide exceptional technical support during critical off-hours. This fully remote position offers competitive compensation, flexible scheduling, and opportunities for career advancement in a dynamic tech environment.
As a key member of our 24/7 support team, you'll troubleshoot complex systems, ensure network stability, and deliver seamless user experiences across time zones. We provide comprehensive training, cutting-edge tools, and a collaborative culture that values work-life balance. Perfect for night owls and tech enthusiasts seeking impactful remote careers.
Responsibilities
- Provide 24/7 technical support for enterprise systems, cloud infrastructure, and user devices during night shift hours
- Monitor and resolve network security incidents, system alerts, and performance issues
- Collaborate with global teams to maintain service level agreements (SLAs) for critical operations
- Document troubleshooting processes, create knowledge base articles, and contribute to continuous improvement
- Manage user accounts, permissions, and access controls across multiple platforms
- Conduct system maintenance patches and updates during off-peak hours
- Train and mentor junior support staff on advanced troubleshooting techniques
Qualifications
- 3+ years of experience in IT support with proven night shift or 24/7 operations background
- Expertise in Windows/Linux systems, cloud platforms (AWS/Azure), and network protocols
- CompTIA Network+ or equivalent certification (CCNA, Security+ preferred)
- Strong analytical skills for diagnosing complex technical issues remotely
- Excellent written and verbal communication skills for cross-team collaboration
- Experience with ticketing systems (Jira, ServiceNow) and remote desktop tools
- Ability to work independently with minimal supervision during night shifts
- Proven track record of maintaining high SLAs in high-pressure environments