Job Description
Join TechSolutions Global as a Remote Night Shift IT Support Specialist and become the backbone of our 24/7 operations. We're seeking a dedicated professional to provide seamless technical assistance to our clients during overnight hours. Enjoy the flexibility of remote work while delivering exceptional service from the comfort of your home. This role offers competitive compensation, comprehensive benefits, and opportunities for career growth in a dynamic tech environment.
Responsibilities
- Provide 24/7 technical support for hardware, software, and network issues via phone, chat, and remote access
- Monitor and resolve system alerts, ensuring minimal downtime for enterprise clients
- Document all incidents, resolutions, and preventive actions in ITSM systems
- Collaborate with global support teams during handover periods
- Conduct remote system maintenance and security patch deployments
- Escalate complex issues to senior engineers with detailed context
- Maintain SLA compliance and performance metrics
Qualifications
- 3+ years of IT support experience with night shift or on-call exposure
- Proficiency in Windows, macOS, Linux, and cloud platforms (AWS/Azure)
- CompTIA A+/Network+ certification or equivalent experience
- Strong diagnostic skills with remote troubleshooting tools
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow, Jira)
- Valid US work authorization and home office setup