Job Description
Join TechSolutions Inc. as a Remote Night Shift IT Support Specialist and transform your career with 100% remote flexibility. We're seeking dedicated professionals to provide critical technical support during overnight hours while maintaining work-life balance. Our Indianapolis-based team offers competitive compensation, cutting-edge tools, and a culture that values innovation and employee growth. Enjoy the freedom to work from anywhere in the United States while making a tangible impact on our clients' success.
Responsibilities
- Deliver remote technical support via phone, email, and chat during night shift hours (10 PM - 6 AM EST)
- Troubleshoot and resolve hardware, software, and network issues for enterprise clients
- Document all interactions, resolutions, and escalations in ticketing systems
- Monitor system performance and proactively address potential security threats
- Collaborate with cross-functional teams to implement IT solutions
- Provide exceptional customer service while maintaining SLA compliance
- Train users on IT best practices and system utilization
Qualifications
- Associate's degree in IT or related field (Bachelor's preferred)
- 3+ years of technical support experience with night shift exposure
- Expertise in Windows OS, networking fundamentals, and cloud platforms
- CompTIA A+/Network+ certification or equivalent technical credentials
- Strong problem-solving skills with ability to work autonomously
- Excellent written and verbal communication abilities
- Experience with remote support tools (TeamViewer, AnyDesk, etc.)
- Ability to handle high-pressure situations with professionalism