Job Description
Join TechCorp Solutions as a Remote Night Shift IT Support Specialist and revolutionize your career! We're seeking tech-savvy professionals to deliver exceptional support during overnight hours while working from anywhere in the USA. This role offers competitive compensation, full benefits, and the flexibility of remote work. Be the backbone of our 24/7 operations while enjoying work-life balance in your preferred environment. If you thrive in dynamic settings and have a passion for problem-solving, apply now to become an integral part of our innovative team!
Responsibilities
- Provide remote technical support via phone, chat, and email during night shift hours (10 PM - 6 AM PST)
- Diagnose and resolve complex hardware/software issues across Windows, macOS, and mobile platforms
- Manage IT service tickets using Zendesk with SLA compliance and thorough documentation
- Conduct proactive system monitoring and perform security updates across client networks
- Collaborate with global teams to ensure seamless 24/7 operational continuity
- Develop troubleshooting guides and knowledge base articles for internal use
- Participate in cross-functional projects to enhance IT infrastructure
Qualifications
- 3+ years of experience in IT support/helpdesk environments
- Expert-level troubleshooting skills for Windows 10/11, macOS, and iOS/Android
- CompTIA A+/Network+ certifications or equivalent industry credentials
- Proven ability to work independently with minimal supervision during night shifts
- Strong written communication skills for technical documentation and client interactions
- High-speed internet connection (minimum 50 Mbps) and dedicated home office space
- Experience with remote desktop tools (TeamViewer, AnyDesk, or similar)