Job Description
Join TechNova Solutions as a Remote Night Shift IT Support Specialist and transform your career while working from home! We're seeking tech-savvy professionals to provide critical IT infrastructure support during overnight hours (10 PM - 6 AM EST). This fully remote position offers competitive compensation, comprehensive benefits, and the flexibility to excel in a nocturnal work environment.
Based in New York with a nationwide remote workforce, we're particularly interested in candidates from Columbus, OH, who thrive in independent, problem-solving roles. You'll be the digital backbone for our clients, ensuring seamless operations while they rest.
Why Join Us?
- Industry-leading compensation package
- 100% remote work with provided equipment
- Clear career advancement pathways
- 24/7 support team collaboration
Responsibilities
- Provide Tier 2/3 remote technical support for enterprise clients
- Monitor and maintain network infrastructure overnight
- Resolve system outages and security incidents
- Document all troubleshooting processes and solutions
- Collaborate with global IT teams using ticketing systems
- Conduct system health checks and performance optimization
- Train clients on remote security protocols
Qualifications
- 3+ years in IT support or systems administration
- Expertise in Windows/Linux environments and cloud platforms
- Night shift availability (10 PM - 6 AM EST)
- Strong analytical and problem-solving abilities
- CompTIA Network+ or equivalent certification
- Experience with remote desktop tools (RDP, TeamViewer)
- Ability to work independently with minimal supervision