Job Description
Join our elite remote IT support team and thrive during the night hours while serving clients across California and beyond. We're seeking dedicated professionals to maintain system integrity and deliver exceptional technical support during off-peak hours. Enjoy competitive compensation, flexible scheduling, and the opportunity to work from anywhere in the US while making a tangible impact.
Responsibilities
- Provide 24/7 remote technical support for enterprise systems and infrastructure
- Monitor and resolve critical network security alerts during night shifts
- Execute system backups, updates, and maintenance during off-peak hours
- Collaborate with cross-functional teams on incident response and troubleshooting
- Document technical issues and resolutions using ITSM tools
- Conduct periodic system audits to ensure compliance and performance
- Train team members on emerging technologies and security protocols
Qualifications
- 3+ years of experience in remote IT support or system administration
- CompTIA Security+ or equivalent cybersecurity certification
- Proficiency with Windows Server, Active Directory, and cloud platforms
- Strong analytical skills and ability to work independently
- Excellent written and verbal communication skills
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to work flexible night shift schedules (10 PM - 6 AM CT)
- Valid US work authorization and reliable internet connection