Job Description
Join Nevada Tech Solutions as a Remote Night Shift IT Support Specialist and become a critical part of our 24/7 operations team. We're urgently seeking tech-savvy professionals to deliver exceptional remote support during overnight hours across the United States. This is your opportunity to leverage your technical expertise in a flexible, remote environment while working with cutting-edge technologies. Enjoy competitive pay, comprehensive benefits, and the chance to grow your career with a forward-thinking company. Apply now to join our dynamic team!
Responsibilities
- Provide remote technical support via phone, chat, and email for hardware/software issues
- Monitor and maintain network systems, servers, and cloud infrastructure overnight
- Document incidents, resolutions, and standard operating procedures
- Collaborate with global teams to troubleshoot complex technical problems
- Conduct system updates, patches, and security protocols during off-peak hours
- Escalate critical issues to senior engineers and follow through to resolution
- Ensure 99.9% uptime for mission-critical systems during shift hours
Qualifications
- 3+ years of IT support experience with remote/hybrid work exposure
- CompTIA A+ or equivalent certification required
- Proficiency in Windows/Linux environments and cloud platforms (AWS/Azure)
- Strong diagnostic skills for hardware/software/network issues
- Exceptional communication skills with ability to explain technical concepts clearly
- Experience with ticketing systems (ServiceNow, Jira) and monitoring tools
- Ability to work independently and make critical decisions during off-hours
- Must be available to work night shifts (11 PM - 7 AM EST/PST)