Job Description
Join the Elite Night Operations Team
Are you a night owl who thrives in a high-performance environment? Apex Digital Solutions is looking for a skilled Remote IT Support Specialist to join our distributed workforce. Work 100% from home in Colorado Springs while supporting enterprise clients nationwide during our peak operational hours.
Responsibilities
- Provide 2nd and 3rd level technical support for hardware, software, and network issues via remote channels.
- Monitor system performance and respond to critical alerts and escalations during night shifts.
- Troubleshoot remote access issues and maintain high ticket resolution rates.
- Document technical resolutions and update the internal knowledge base.
- Collaborate with day-shift teams to ensure seamless workflow transitions.
- Ensure data security and compliance with company policies during remote operations.
Qualifications
- Associate degree in Computer Science or equivalent IT experience (2+ years).
- Proven experience working in night shift or graveyard shift environments.
- Strong proficiency in Windows, macOS, and common enterprise applications.
- Excellent problem-solving skills and technical aptitude.
- Reliable high-speed internet connection and a dedicated home office setup.