Job Description
Join Our Elite 24/7 Remote Team
Are you a night owl looking for a rewarding career? Nexus Global Solutions is seeking a dedicated Remote Night Shift IT Support Specialist to join our growing team. We are proud to offer competitive compensation and a flexible work environment for candidates in Louisville, KY and beyond.
As a key member of our support operations, you will be the technical troubleshooter for our clients during our peak evening hours. You will provide world-class service from the comfort of your home.
Responsibilities
- Provide Tier 2 Support: Resolve complex technical issues, software glitches, and hardware problems for remote users via ticketing systems and chat.
- Manage Inbound Traffic: Handle a high volume of support tickets during the night shift, ensuring rapid response times and high customer satisfaction.
- System Maintenance: Perform routine system checks, patch updates, and security monitoring to ensure network stability.
- Documentation: Maintain detailed logs of all technical interactions, resolutions, and customer feedback.
- Collaboration: Work closely with the day-shift team to ensure seamless continuity of support and knowledge sharing.
- Security Compliance: Adhere to strict data privacy protocols and company security guidelines while accessing client data.
Qualifications
- Availability: Must be available to work 4:00 PM – 12:00 AM (EST) on a full-time basis.
- Experience: 2+ years of experience in IT Help Desk, Technical Support, or Customer Service.
- Communication: Exceptional verbal and written communication skills with a calm, professional demeanor under pressure.
- Technical Proficiency: Strong knowledge of Windows, macOS, Linux, networking fundamentals, and troubleshooting protocols.
- Remote Tools: Experience with remote support software (e.g., TeamViewer, AnyDesk) and CRM systems.