Job Description
Are you a night owl looking for a rewarding career in Information Technology? Bayou Digital Solutions is seeking a dedicated Remote Night Shift IT Support Specialist based in New Orleans, Louisiana. We are looking for a self-motivated professional to provide top-tier technical support to our clients during our off-hours operations.
As a key member of our remote team, you will ensure business continuity and client satisfaction by resolving technical issues, managing systems, and maintaining security protocols while the rest of the world sleeps.
Why Join Our Team?
- Flexible Schedule: Enjoy the benefits of working 10:00 PM - 6:00 AM EST.
- 100% Remote: Work from the comfort of your home in New Orleans.
- Competitive Pay: Earn between $22 and $35 per hour depending on experience.
Responsibilities
- Provide remote technical support via phone, chat, and email to end-users.
- Diagnose and resolve hardware, software, and network connectivity issues.
- Monitor server performance and system logs during the night shift.
- Perform routine system updates, patches, and security backups.
- Document all technical interactions and resolutions in the ticketing system.
- Collaborate with the day shift team to transfer complex tickets.
Qualifications
- High School Diploma or equivalent; Associate degree in Computer Science or IT preferred.
- Minimum of 1-2 years of experience in IT support or helpdesk roles.
- Must be available to work night shifts (10:00 PM - 6:00 AM EST).
- Strong knowledge of Windows and Linux operating systems.
- Proficiency in remote support tools (e.g., TeamViewer, RemotePC).
- Excellent written and verbal communication skills.