Job Description
Join our cutting-edge remote workforce as a Night Shift Specialist! We provide all necessary equipment including ergonomic workstation, dual monitors, noise-canceling headphones, and high-speed internet allowance. Enjoy a flexible remote schedule while supporting critical global operations from the comfort of your home in Los Angeles. Our competitive benefits package includes health insurance, 401(k) matching, and professional development stipends.
Responsibilities
- Monitor and resolve system alerts during overnight hours with 15-minute response SLA
- Collaborate with international teams using Slack, Jira, and Microsoft Teams
- Document incident reports and knowledge base articles with precision
- Conduct scheduled system maintenance and performance optimization
- Train junior team members on troubleshooting protocols
- Participate in monthly cross-departmental strategy sessions
Qualifications
- 3+ years experience in IT support or system administration
- Proven night shift or 24/7 operations experience
- CompTIA Network+ or AWS Certified Cloud Practitioner certification
- Exceptional written communication skills for documentation
- Ability to work independently with minimal supervision
- Proficiency in Linux/Unix command line environments
- Valid California driver's license (for occasional on-site visits)